Refund policy

North Nest Studio respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order, contact us or otherwise interact with North Nest Studio.

Information We Collect

When you visit our website, place an order or contact us, we may collect information such as:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and purchase information

  • Payment and transaction information

  • Information you provide when contacting us

  • Technical information about how you use our website, such as your device, browser and IP address

Payment information is processed securely by our payment providers. North Nest Studio does not directly store your full payment card details.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery or collection

  • Communicate with you about your order

  • Respond to questions or customer service requests

  • Process refunds or returns

  • Maintain our business and accounting records

  • Improve our website, products and customer experience

  • Prevent fraud and protect the security of our website

  • Send marketing communications where you have chosen to receive them

  • Meet our legal and regulatory obligations

Sharing Your Information

We only share personal information where necessary to operate our business. This may include trusted service providers that help us provide our website, process payments, deliver orders or provide other services.

Our online shop is hosted by Shopify, which provides the ecommerce platform we use to sell our products.

We do not sell your personal information.

Cookies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and, where applicable, support advertising and marketing.

Where required, you will be given choices regarding non-essential cookies.

Marketing

If you choose to receive marketing communications from North Nest Studio, we may contact you about products, offers or news.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in our emails or by contacting us.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders and meeting our legal, tax and accounting obligations.

Your Rights

Under UK data protection law, you may have rights relating to your personal information, including the right to request access to your information, ask for inaccurate information to be corrected, request deletion in certain circumstances, restrict or object to certain uses of your information, and withdraw consent where processing is based on consent.

You also have the right to make a complaint to the UK Information Commissioner's Office (ICO) if you have concerns about how your personal information is handled.

Keeping Your Information Secure

We take reasonable steps to protect the personal information we hold and use reputable service providers to help keep information and transactions secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. The latest version will be published on this website.

Contact Us

If you have any questions about this Privacy Policy or how North Nest Studio handles your personal information, please contact us at:

North Nest Studio
Email: hello@northneststudio.co.uk


You can always contact us for any return question at hello@northneststudio.co.uk.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@northneststudio.co.uk.